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A billing service should be able to provide a substantial reduction in day-to-day maintenance such as practice management software issues, fewer employees, hiring of competent employees, less employee health insurance, and less on-the-job training issues. The keys to success for the physician clients will depend on those questions put forth by David Duncan: Should I outsource my billing checklist? If you answer “yes” to most of the following questions, then you should probably consider outsourcing:

  • Is your overall collection rate declining?
  • Is your accounts receivable too high?
  • Are you experiencing an increased number of denied claims?
  • Is your overall frustration level regarding your billing/business office very high?
  • Are you facing a major capital investment in new hardware or software?
  • Are your computer support fees to high?
  • Are you having a difficult time keeping or hiring experienced billing staff?
  • Are you spending too much time on the business aspect of medicine?
  • Are you concerned that your staff or office manager has knowledge of your income?
  • Are you completely reliant upon your office manager?
  • Are you planning to expand your practice?
  • Do you believe that your practice's cost structure is too high?
  • Do you have several employees performing tasks that could be handled by a single, more experienced manager?
  • Is your computer system obsolete?
  • Are hardware, software, and information technology disrupting the operation of your practice?